COVID-19 Update ...
Operational Update 3_01_2021
Our lobby is open ... hours are, Monday - Friday, 7am - 4pm. Need anything or have questions, call us at 217-774-3986.
Operational Update 2_22_2021
All employees will begin returning to the office this week ... The lobby will be back open on March 1. Office hours are Monday - Friday, 7am to 4pm.
• The DRIVE THROUGH WILL REMAIN OPEN and both drop boxes will be available
• Members can still have their needs met by arranging a meeting in the field and other business will be conducted over the phone or online
• Employees will be wearing face coverings when meeting with members and others in the field unless 6 ft of distance can be maintained and members or other parties are in agreement
• Currently, no outside vendors will be allowed on Cooperative premises
• All outside functions will continue as normal with line work and maintenance, propane deliveries, and Internet installations
Operational Update 11_18_2020
Shelby Electric Cooperative, Shelby Energy Company, and PWR-net High Speed Internet will be moving to minimize on-site staffing levels through the Thanksgiving and Christmas holidays. This is due to the spike in COVID-19 cases being seen across our communities. The decision has been made to minimize the risk of cross-contamination among employees that would have the potential to hinder their ability to continue to serve our consumer-members.
- Most office employees will be moving to remote work with all except a few working from home by Monday, November 23rd
- Both lobby areas will be closed as of Monday, November 23rd
- The drive through will remain open during this time and both drop boxes will be available (See pictures)
- Members will still have their needs met by arranging a meeting in the field and other business will be conducted over the phone or online
- Employees will be wearing face coverings when meeting with members and others in the field unless 6 ft of distance can be maintained and members or other parties are in agreement
- No outside vendors will be allowed on Cooperative premises
- All outside functions will continue as normal with line work and maintenance, propane deliveries, and Internet installations
Once we get through the holidays, we will reassess the situation to determine if it will be practical to return everyone to the office safely. The hope is that by mid-January we will be able to accomplish the distancing needed in the office and the holiday cross-contamination threat is greatly reduced, allowing for a return to an office environment.
If you need any assistance or have any questions, please contact us at 800-677-2612|217-774-3986, or you can reach us via SmartHub.
For a full listing on “Ways to Pay” click on this link https://www.shelbyelectric.coop/content/ways-pay.
We will continue to post updates on social media and here on our website, shelbyelectric.coop, on an as needed basis.
As always, we appreciate your patience and understanding!
The new drive through will be open during this time period 7am - 4pm.
There is also a drop box payment slot to right of the window.
This payment drop box just north of the Shelby Energy Companies entrance can
also be used to make electric, propane, and PWR-net Internet payments.