Late Payment Fees
Delinquent accounts are charged a penalty of 5% added to the existing balance. Payments must be received in our office by the due date to avoid penalties.
Returned Checks
1st returned check $20.00
2nd returned check $35.00
3rd + $50.00
If a member issues a bad check at the time of collection, the cooperative may disconnect electric service immediately without further notice.
Collection and Disconnect Fees
Disconnect Fee: $50.00
Reconnect Fee: $50.00
After Hours Dispatch/Reconnect Fee: $150.00
If a representative must be sent to the member’s location to disconnect service, the current bill, past due bill, and all fees must be paid by cash or certified payment before service will be restored. A deposit may also be necessary.
Partial Payments
If a member has an internet account through the cooperative and sends in a payment for the electric and internet services less than the total amount due, the payment will be applied to the electric account. If there is a remaining balance, that amount will then be applied to the internet account.
Payment Arrangements
Payment arrangements can be made by contacting our office a minimum of 3 business days before service is subject to disconnection. The cooperative holds the right to refuse any arrangement based on credit history, balance and/or past broken arrangements.
(800) 677-2612 | (217) 774-3986 | P.O. Box 560, Shelbyville, Illinois 62565
